Keep Roosha chocolates in a cool, dry place, away from direct sun. They are best enjoyed soon after delivery. Colour and sheen can shift slightly with temperature, which is normal for real chocolate.

At the moment, Cash on Delivery (COD) is not available. We currently accept prepaid orders only through secure payment methods such as UPI, credit/debit cards, net banking, and digital wallets. This helps us process orders faster and keep payments secure.

We offer FREE shipping across India on all prepaid orders above ₹499.

For orders below ₹499, a standard shipping charge will be applied at checkout.

All applicable shipping charges will be clearly displayed during checkout before you complete your purchase. There are no hidden charges.

Orders are usually processed within 1 to 2 business days. Delivery timelines may vary depending on your location, but most orders are delivered within 3 to 7 business days across India.

Once your order is shipped, tracking details will be shared via SMS and Email.

You can request a return within 3 days of receiving an eligible ready-to-ship order, if the chocolate is unopened and still in its original packaging. Custom, wedding, and corporate orders made to request are not returnable.

To start, message us on WhatsApp with your Order ID.

If a ready-to-ship box is unopened, you can ask for an exchange within 3 days of delivery, subject to availability. Any price difference is adjusted. Personalised, wedding, and corporate orders are made for you and cannot be exchanged.

Message us on WhatsApp with your Order ID before sending anything back.

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

Kindly share clear photographs and, if possible, an uninterrupted unboxing video to help us verify the issue quickly. Once approved, we’ll arrange a replacement or suitable resolution at no additional cost.

Once your returned product is received and approved after inspection, your refund will be processed to the original payment method within 5 to 10 business days.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Simply contact us on WhatsApp within 3 days of delivery with your Order ID and the reason for your request.

Our support team will review your concern and guide you through the return or exchange process. Please do not send the product back until you receive confirmation from our team.

We are happy to help with orders, hampers, and corporate gifting.

WhatsApp: +91 77778 77253

Email: hello@tryroosha.com